Help and support
Welcome to our help and support page.
To direct you to the assistance you need, please choose one of the options below.
Stations and Opening Hours
Share your feedback regarding our service (Voice of the Customer)
Share your feedback regarding our service (Voice of the Customer)
Your feedback is important to us as it helps us to improve and ensure that we continuously offer you the best customer service possible. Please follow the link below to our online survey. You will be asked to provide the site id which can be found on your receipt. The survey will take approximately 5 minutes to complete.
Search for service stations, operating hours, and station facilities
Search for service stations, operating hours, and station facilities
You can search Shell Station Locator, including opening hours and station facilities, visit the link below and apply the filters to search for the services you need : Shell Station
Download the Shell Asia App to quickly locate nearby service stations, view operating hours, and discover station facilities—all from your smartphone. https://onelink.to/rh9vkn
Other Shell Service Stations sections
Contact Support
General Public Call Center
General Public Call Center
Telephone (66) 0 2657 9888, Monday – Saturday 8 am. – 5 pm. except public holidays
Shell GO+ Call Center
Shell GO+ Call Center
Telephone (66) 0 2697 5858, Monday – Saturday 9 am. – 6 pm.
Email: shellgoplusth@shell.com
Fleet Solutions (Shell Card) Call Center
Fleet Solutions (Shell Card) Call Center
Telephone (66) 0 2657 9700, Monday – Saturday 8 am. – 5 pm. except public holidays