Help and support
Welcome to our help and support page.
To direct you to the assistance you need, please choose one of the options below.
Stations and Opening Hours
Share your feedback regarding our service (Voice of the Customer)
Share your feedback regarding our service (Voice of the Customer)
Your feedback is important to us as it helps us to improve and ensure that we continuously offer you the best customer service possible. Please follow the link below to our online survey. You will be asked to provide the site id which can be found on your receipt. The survey will take approximately 5 minutes to complete.
What is Shell V-Power?
What is Shell V-Power?
It is a premium-grade fuel from Shell that uses DYNAFLEX technology to give you a cleaner, more powerful and efficient engine. More details can be found at https://www.shell.co.th/th_th/motorists/shell-fuels/shell-v-power-diesel.html
Where are the branches of Shell Café located?
Where are the branches of Shell Café located?
You can view the list of Shell Café locations here
How can I find a nearby EV charging station?
How can I find a nearby EV charging station?
You can find a nearby Electric Vehicle (EV) charging station here.
If you experience any issues while using the EV charging service, please contact:
Phone: +66 2 114 7571
Email: support@shargemgmt.com
How can I provide feedback and complaint?
How can I provide feedback and complaint?
You are welcome to share your feedback or comments about the service provided at our station directly Tell Shell, or you may submit your feedback to our Customer Service Center via Live Chat.
Where are the branches of Shell Select located?
Where are the branches of Shell Select located?
You can view the list of Shell Select convenience stores here.
Why do some stations sell only premium-grade Shell V-Power fuels?
Why do some stations sell only premium-grade Shell V-Power fuels?
Shell V-Power service stations stand out from regular service stations, aiming to give customers an enhanced experience in both service and product quality through world-class technology and exclusively premium-grade fuel. Shell V-Power helps to keep engines in pristine condition, a much-valued quality for customers who prefer Shell V-Power products. We've taken more than 3 years to explore the possibilities of increasing the number of Shell V-Power stations, to find locations that are equipped to respond to customers' needs. We place high importance on suitability and on the lifestyle of our customers.
Where can I find the latest news, updates, and promotions?
Where can I find the latest news, updates, and promotions?
I would like to check fuel prices. Where can I find this information?
I would like to check fuel prices. Where can I find this information?
You can view this information on Shell's website at https://www.shell.co.th/th_th/motorists/shell-fuels/fuel-price/app-fuel-prices.html or follow Shell's LINE account to receive news, updated fuel prices and promotions by typing @shell in the friend search bar, or by clicking here: https://line.me/R/ti/p/%40shell
Should receipts be kept for filling up?
Should receipts be kept for filling up?
Receipts for filling up can be kept as proof that you filled up with Shell. In the event of customers experiencing issues using Shell's services, having a receipt will help us to verify the date and time of your purchase.
Where are the branches of Shell Helix Oil Change+ Centres located?
Where are the branches of Shell Helix Oil Change+ Centres located?
You can view the list of Shell Helix Oil Change+ Centres here
Search for service stations, operating hours, and station facilities
Search for service stations, operating hours, and station facilities
You can search Shell Station Locator, including opening hours and station facilities, visit the link below and apply the filters to search for the services you need : Shell Station
Download the Shell Asia App to quickly locate nearby service stations, view operating hours, and discover station facilities—all from your smartphone.
Download Shell Asia App via App Store or
Download Shell Asia App via Google Play
Other Shell Service Stations sections
Contact Support
General Public Call Center
General Public Call Center
Telephone (66) 0 2657 9888, Monday – Saturday 8 am. – 5 pm. except public holidays
Shell GO+ Call Center
Shell GO+ Call Center
Telephone (66) 0 2697 5858, Monday – Saturday 9 am. – 6 pm.
Email: shellgoplusth@shell.com
Fleet Solutions (Shell Card) Call Center
Fleet Solutions (Shell Card) Call Center
Telephone (66) 0 2657 9700, Monday – Saturday 8 am. – 5 pm. except public holidays