Business customer, supplier, partner or investor

As well as the purposes set out in the relevant privacy notice referred to above Personal Data supplied by a customer to apply to use the SHELL FLEET SOLUTIONS SERVICES and/or collected through the use of SHELL FLEET SOLUTIONS SERVICES, will be processed for the purposes of;

• processing the application;
• establishing a cardholder’s identity if requested by your employing or contracting company;
• completing credit checks in relation to key individuals per customer such as company directors. We do not credit check each individual cardholder;
• operating the account(s) and facilitating access to and use of the online services relating to the SHELL FLEET SOLUTIONS SERVICES; 
• assessing and/or reviewing the card status and/or purchase record of the Shell Fuel Card on an ongoing basis;
• monitoring volume and spend information;
• registration for other related services and different payment methods (e.g. mobile payments via the Shell App);
• for safety and security reasons, in particular, to protect the personnel and assets of Shell and its customers and to protect our customers when using products with special handling requirements e.g. Hydrogen. 

Additional information for users of Telematics services

If your vehicle is fitted with a Shell issued telematics device, Shell may also collect information about:

• your vehicle’s location which can be used to calculate e.g. vehicle speed, route taken;
• whether the vehicle is stopped;
• your vehicle’s acceleration, deceleration (braking) and cornering;
• whether the seat belt is used;
• information from your vehicle’s engine (e.g. engine speed), electrical system (e.g. battery voltage) and warning system (e.g. engine warning light on);
• vehicle refuelling or charging.

Shell may use these data in combination with other data we hold about you, e.g. fuel card transactions, to provide analysis requested by your employing or engaging company to better understand driving style, safety, vehicle performance and routing information.

Communication and Marketing

You may receive offers on behalf of the relevant business customer. On all occasions you or your company’s authorised representative will be given the opportunity to use the unsubscribe functionality through the different digital channels we use to interact with you. For more information please refer to the Privacy Notice - Business Customers, Suppliers and Business Partners mentioned above.

Credit Checks

When processing an application and during the term of any SHELL FLEET SOLUTIONS SERVICES agreement, we may assess the creditworthiness of the company/business applying, as well as that of key individual(s) associated with that business e.g. company directors. We use authorized third party credit checking agencies for this purpose who will use credit scoring or other automated decision-making processes; and records held by credit reference agencies. If you have any queries please refer to the Contact Details section below.

In addition to the categories of recipients set out in the relevant privacy notice referred to above your personal data may be shared with: 

• the company (that is the SHELL FLEET SOLUTIONS SERVICES customer) which ordered the SHELL FLEET SOLUTIONS SERVICES on your behalf;
• the participants involved in providing the SHELL FLEET SOLUTIONS SERVICES, such as the retailers, authorised toll service providers and/or any other company that is permitted to supply products and/or services to SHELL FLEET SOLUTIONS SERVICES users;
• credit reference, screening and/or fraud prevention agencies as well as referees, guarantors or other persons providing references or security in relation to your business’s obligations;
• customer’s third party partners - in the event your company has chosen to work with a third party service provider (e.g. fleet management companies, leasing companies), for the purpose of enabling the third party to provide the services you require (e.g. management information, consolidated invoicing).

Shell will only hold your personal data for as long as is necessary to meet business, legal or fiscal requirements. 

• Personal data contained in invoices, transaction files, correspondence with customers and requests to issue new fuel cards - 10 years;
• Contracts (which contain contact details) - the life of the contract plus 20 years;
• Other contact data and cardholder data – life of contract plus 4 years;
• Telematics data – 3 years

You can contact Shell Fleet Solutions Customer Service Center at generalcardrequests-th@SHELL.com, +66 2 657 9700 (Monday – Saturday 08.00 – 17.00).

This supplementary Privacy Statement and the Privacy Notice - Business Customers, Suppliers and Business Partners may change over time. This supplementary Privacy Statement was last updated in June 2020.