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Security Features - We make sure that using Shell Fuel Cards is safe and secure

We make sure that using Shell Fuel Cards is safe and secure.

Even if it’s a one-off card misuse, fraud poses a major threat both to your business and ours. So first-class security features come as standard with Shell Fuel Cards. From individual card PINs to the option to limit card use, you can use Shell Fuel Cards with peace of mind.

  • Every card we issue has its own distinct PIN.
  • You control how and where your cards can be used.
  • Shell immediately accept liability after misuse is reported.
  • Dedicated fraud teams are always on the look out for suspicious behaviour.

Real control over your cards

  • Choose what products each card can be used to buy — options include all or selected fuels, lubricants.
  • Order new cards or cancel existing ones.
  • Monitor all your business’s Fuel Card transactions online.

Immediate liability switch

Once we receive your cancellation confirmation in writing, Shell accepts liability on all subsequent transactions.

Dedicated fraud teams

Our dedicated cards fraud teams are on the alert for irregular behaviour and will contact you if we think there might be a problem.

Key Security Features
At a glance
Key security features
  • Individual PINs for each card you own.
  • You control how your cards are used.
  • We constantly monitor activity to detect fraud.
  • You're not liable for misuse once it's been reported.