Mr. Ruengsak Sritanawiboonchai of Retail Business, the Shell Company of Limited, said: "As the leader in energy, we place importance on the development of both our products and services to ensure the most pleasant customer experience every time they visit a Shell service station. From our customer survey, they first take into account the overall facilities including toilets when considering which station to stop at apart from the quality of products and services. Each day, a lot of customers visit our stations to refuel their tanks, rest, and use the toilets. For this reason, Shell has upgraded our toilets to serve the needs of all customers, regardless of gender or age, so that they can enjoy greater convenience and have a pleasant experience from using the toilet facilities at Shell stations nationwide.”

Shell continues to improve and install innovations to meet new and upgraded standards. The efforts consider three key factors:

  1. Universal Design – The design revolves around customer behaviour, building a more spacious restroom than the usual standard, using materials that can be easily cleaned and are durable. The choice of Western-style toilets over squat toilets also shows that thought has gone into customers' health. The restrooms have storage space and bag hangers installed in both the men's and the women's toilets. A family toilet is also available for parents travelling with small children so that they can use the same restroom; the wash basins for children and adults are installed at different heights for the greatest convenience.

  2. Safety and Hygiene – Ample lighting has been installed within the toilets and the surrounding areas so that customers feel safe around the clock. Emergency buttons have also been installed in all the women's toilets in addition to the toilets for people with physical disabilities. Customers can ask for help whenever they need it. Even more lighting has been installed for night-time use. The wash basins have been installed inside for privacy and convenience for female patrons while the CCTV system and housekeepers are also hard at work. Additionally, the design considers people with special needs including the wheelchair users, the elderly and people with physical disabilities so ramps complete with handrails near the exits and entrances have been built to ensure safety.

  3. Environmentally Friendly – Translucent roofing has been installed to allow natural light during the daytime and LED lights help save energy. Wastewater treatment systems return used water for other uses within the service stations.

Apart from being awarded ‘Best Toilets of 2020’ certification from the Department of Health, which is awarded to organizations supporting national standard toilets designs for Health, Accessibility and Safety (HAS), Shell has also received multiple awards for the quality of its service station restrooms at the national level as well as the provincial level e.g. the being the winner of the grand prize for ‘Best Bangkok Toilets of 2017 and 2018’ in the service station category.

To date, Shell has upgraded the toilets at 200 service stations nationwide and will continue its commitment to developing more restrooms at its service stations across Thailand.

For Media Enquiries:

Sudarat Peetakanont
External Relations Advisor
T: +66 (0) 2 262 7839

Paritt Kasayapanunth
H+K Strategies Thailand
M: +66 (0) 2-627-3501 #129

Thitipa Laxanaphisuth
Country Manager – External Relations
The Shell Company of Thailand

Cautionary Note

The companies in which Royal Dutch Shell plc directly and indirectly owns investments are separate legal entities. In this press release “Shell”, “Shell group” and “Royal Dutch Shell” are sometimes used for convenience where references are made to Royal Dutch Shell plc and its subsidiaries in general. Likewise, the words “we”, “us” and “our” are also used to refer to Royal Dutch Shell plc and subsidiaries in general or to those who work for them. These terms are also used where no useful purpose is served by identifying the particular entity or entities. ‘‘Subsidiaries’’, “Shell subsidiaries” and “Shell companies” as used in this press release refer to entities over which Royal Dutch Shell plc either directly or indirectly has control. Entities and unincorporated arrangements over which Shell has joint control are generally referred to as “joint ventures” and “joint operations”, respectively. Entities over which Shell has significant influence but neither control nor joint control are referred to as “associates”. The term “Shell interest” is used for convenience to indicate the direct and/or indirect ownership interest held by Shell in an entity or unincorporated joint arrangement, after exclusion of all third-party interest. 

This press release contains forward-looking statements (within the meaning of the U.S. Private Securities Litigation Reform Act of 1995) concerning the financial condition, results of operations and businesses of Royal Dutch Shell. All statements other than statements of historical fact are, or may be deemed to be, forward-looking statements. Forward-looking statements are statements of future expectations that are based on management’s current expectations and assumptions and involve known and unknown risks and uncertainties that could cause actual results, performance or events to differ materially from those expressed or implied in these statements. Forward-looking statements include, among other things, statements concerning the potential exposure of Royal Dutch Shell to market risks and statements expressing management’s expectations, beliefs, estimates, forecasts, projections and assumptions. These forward-looking statements are identified by their use of terms and phrases such as “aim”, “ambition’, ‘‘anticipate’’, ‘‘believe’’, ‘‘could’’, ‘‘estimate’’, ‘‘expect’’, ‘‘goals’’, ‘‘intend’’, ‘‘may’’, ‘‘objectives’’, ‘‘outlook’’, ‘‘plan’’, ‘‘probably’’, ‘‘project’’, ‘‘risks’’, “schedule”, ‘‘seek’’, ‘‘should’’, ‘‘target’’, ‘‘will’’ and similar terms and phrases. There are a number of factors that could affect the future operations of Royal Dutch Shell and could cause those results to differ materially from those expressed in the forward-looking statements included in this press release, including (without limitation): (a) price fluctuations in crude oil and natural gas; (b) changes in demand for Shell’s products; (c) currency fluctuations; (d) drilling and production results; (e) reserves estimates; (f) loss of market share and industry competition; (g) environmental and physical risks; (h) risks associated with the identification of suitable potential acquisition properties and targets, and successful negotiation and completion of such transactions; (i) the risk of doing business in developing countries and countries subject to international sanctions; (j) legislative, fiscal and regulatory developments including regulatory measures addressing climate change; (k) economic and financial market conditions in various countries and regions; (l) political risks, including the risks of expropriation and renegotiation of the terms of contracts with governmental entities, delays or advancements in the approval of projects and delays in the reimbursement for shared costs; and (m) changes in trading conditions. No assurance is provided that future dividend payments will match or exceed previous dividend payments. All forward-looking statements contained in this press release are expressly qualified in their entirety by the cautionary statements contained or referred to in this section. Readers should not place undue reliance on forward-looking statements. Additional risk factors that may affect future results are contained in Royal Dutch Shell’s 20-F for the year ended December 31, 2017 (available at and ). These risk factors also expressly qualify all forward looking statements contained in this press release and should be considered by the reader. Each forward-looking statement speaks only as of the date of this press release, December 2020. Neither Royal Dutch Shell plc nor any of its subsidiaries undertake any obligation to publicly update or revise any forward-looking statement as a result of new information, future events or other information. In light of these risks, results could differ materially from those stated, implied or inferred from the forward-looking statements contained in this press release.

We may have used certain terms, such as resources, in this press release that United States Securities and Exchange Commission (SEC) strictly prohibits us from including in our filings with the SEC. U.S. Investors are urged to consider closely the disclosure in our Form 20-F, File No 1-32575, available on the SEC website