Shell upgrades service station toilets, highlighting concept ‘Universal Design: Safety and Hygiene; Environmentally Friendly’, certified ‘Best Toilets of 2020’

Mr. Ruengsak Sritanawiboonchai of Retail Business, the Shell Company of Limited, said: "As the leader in energy, we place importance on the development of both our products and services to ensure the most pleasant customer experience every time they visit a Shell service station. From our customer survey, they first take into account the overall facilities including toilets when considering which station to stop at apart from the quality of products and services. Each day, a lot of customers visit our stations to refuel their tanks, rest, and use the toilets. For this reason, Shell has upgraded our toilets to serve the needs of all customers, regardless of gender or age, so that they can enjoy greater convenience and have a pleasant experience from using the toilet facilities at Shell stations nationwide.”

Shell continues to improve and install innovations to meet new and upgraded standards. The efforts consider three key factors:

1. Universal Design – The design revolves around customer behaviour, building a more spacious restroom than the usual standard, using materials that can be easily cleaned and are durable. The choice of Western-style toilets over squat toilets also shows that thought has gone into customers' health. The restrooms have storage space and bag hangers installed in both the men's and the women's toilets. A family toilet is also available for parents travelling with small children so that they can use the same restroom; the wash basins for children and adults are installed at different heights for the greatest convenience.
   
   
2. Safety and Hygiene – Ample lighting has been installed within the toilets and the surrounding areas so that customers feel safe around the clock. Emergency buttons have also been installed in all the women's toilets in addition to the toilets for people with physical disabilities. Customers can ask for help whenever they need it. Even more lighting has been installed for night-time use. The wash basins have been installed inside for privacy and convenience for female patrons while the CCTV system and housekeepers are also hard at work. Additionally, the design considers people with special needs including the wheelchair users, the elderly and people with physical disabilities so ramps complete with handrails near the exits and entrances have been built to ensure safety.
   
   
3. Environmentally Friendly – Translucent roofing has been installed to allow natural light during the daytime and LED lights help save energy. Wastewater treatment systems return used water for other uses within the service stations.

Apart from being awarded ‘Best Toilets of 2020’ certification from the Department of Health, which is awarded to organizations supporting national standard toilets designs for Health, Accessibility and Safety (HAS), Shell has also received multiple awards for the quality of its service station restrooms at the national level as well as the provincial level e.g. the being the winner of the grand prize for ‘Best Bangkok Toilets of 2017 and 2018’ in the service station category.

To date, Shell has upgraded the toilets at 200 service stations nationwide and will continue its commitment to developing more restrooms at its service stations across Thailand.

For Media Enquiries:

Sudarat Peetakanont
External Relations Advisor
T: +66 (0) 2 262 7839

Paritt Kasayapanunth
H+K Strategies Thailand
M: +66 (0) 2-627-3501 #129
E: pkasayapanunth@hkstrategies.com

Thitipa Laxanaphisuth
Country Manager – External Relations
The Shell Company of Thailand

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