Shell launches Pay at Pump: In-car contactless payment nationwide; enhancing consumer safety, responding to the new normal and supporting government’s policy

Mr. Panun Prachuabmoh, Country Chairman of The Shell Company of Thailand Limited, said: “Amid this pandemic, which continues to affect consumers’ daily lives, Shell has responded to the new normal by introducing enhanced safety measures, complying with the government’s policies, to ensure safety at Shell stations as well as the health of our staff. We are extremely thankful for the direction and the support from the Ministry of Energy, which provides a policy that allows us to proactively deliver enhanced safety to consumers with contactless payments. We are confident that this initiative will provide greater convenience for consumers and will reduce the risk of physical contact that is present when using credit cards or cash, and is in line with the company’s purpose to Make Life’s Journeys Better.”

Ornuthai Na Chiangmai, Executive Director of Retail Business of The Shell Company of Thailand Limited, said: “As we continue to welcome consumers to our stations daily, we know that keeping our consumers and staff safe is the highest priority. With this in mind, we quickly responded to the Ministry of Energy’s proactive policy with the launch of ‘Pay at Pump’, the first in-car mobile payment service for fuel, based on the concept of ‘in-car contactless payment’ featuring advanced technology to provide safety, speed and convenience for consumers. The ‘Pay at Pump’ with PromptPay QR Code at the petrol-filling areas will first be rolled out for consumers nationwide on May 15^th.”

Shell was the first oil company to introduce contactless payment in 2018. In response to consumers’ need, the company will offer the consumers even greater convenience and safety with the ‘Pay at Pump with Credit Card QR Code’ this June, in addition to the ‘Pay at Pump with PromptPay QR Code’ and ‘Tap & Go’ payments. The consumers will also be able to enjoy the contactless payments throughout all non-oil offerings from Shell including Deli Café, Shell SELECT, Shell HELIX OILCHANGE+ and Shell Advance Motor Care Express.

Shell has also stressed the importance of the strictest safety and hygiene measures at Shell stations during this time, including:

• Educating all site staffs about necessary procedures to maintain cleanliness and hygiene
• Screening all site staffs before starting work
• Sanitizing the Shell station areas every two hours
• Preparing necessary hygiene products such as soap and hand sanitizer
• Requiring staffs who prepare food and beverages to wear masks and gloves

Shell is committed to developing fuels and other high-quality products while continuing to offer safe service, convenience, and happiness to all consumers during their visits to Shell stations.

^{** For consumer safety, the use of mobile payment for fuel or ‘Pay at Pump’ service is only allowed within private vehicles (for motorcycles, the service is only allowed outside the petrol-filling area).}

For Media Enquiries:

Sudarat Peetakanont
External Relations Advisor
The Shell Company of Thailand

Paritt Kasayapanunth
H+K Strategies Thailand
M +66 (0) 2-627-3501 #129
Email pkasayapanunth@hkstrategies.com

Thitipa Laxanaphisuth
Country Manager – External Relations
The Shell Company of Thailand Ltd
Tel: +662 – 262 7326

Cautionary Note

The companies in which Royal Dutch Shell plc directly and indirectly owns investments are separate legal entities. In this press release “Shell”, “Shell group” and “Royal Dutch Shell” are sometimes used for convenience where references are made to Royal Dutch Shell plc and its subsidiaries in general. Likewise, the words “we”, “us” and “our” are also used to refer to Royal Dutch Shell plc and subsidiaries in general or to those who work for them. These terms are also used where no useful purpose is served by identifying the particular entity or entities. ‘‘Subsidiaries’’, “Shell subsidiaries” and “Shell companies” as used in this press release refer to entities over which Royal Dutch Shell plc either directly or indirectly has control. Entities and unincorporated arrangements over which Shell has joint control are generally referred to as “joint ventures” and “joint operations”, respectively. Entities over which Shell has significant influence but neither control nor joint control are referred to as “associates”. The term “Shell interest” is used for convenience to indicate the direct and/or indirect ownership interest held by Shell in an entity or unincorporated joint arrangement, after exclusion of all third-party interest.

This press release contains forward-looking statements (within the meaning of the U.S. Private Securities Litigation Reform Act of 1995) concerning the financial condition, results of operations and businesses of Royal Dutch Shell. All statements other than statements of historical fact are, or may be deemed to be, forward-looking statements. Forward-looking statements are statements of future expectations that are based on management’s current expectations and assumptions and involve known and unknown risks and uncertainties that could cause actual results, performance or events to differ materially from those expressed or implied in these statements. Forward-looking statements include, among other things, statements concerning the potential exposure of Royal Dutch Shell to market risks and statements expressing management’s expectations, beliefs, estimates, forecasts, projections and assumptions. These forward-looking statements are identified by their use of terms and phrases such as “aim”, “ambition’, ‘‘anticipate’’, ‘‘believe’’, ‘‘could’’, ‘‘estimate’’, ‘‘expect’’, ‘‘goals’’, ‘‘intend’’, ‘‘may’’, ‘‘objectives’’, ‘‘outlook’’, ‘‘plan’’, ‘‘probably’’, ‘‘project’’, ‘‘risks’’, “schedule”, ‘‘seek’’, ‘‘should’’, ‘‘target’’, ‘‘will’’ and similar terms and phrases. There are a number of factors that could affect the future operations of Royal Dutch Shell and could cause those results to differ materially from those expressed in the forward-looking statements included in this press release, including (without limitation): (a) price fluctuations in crude oil and natural gas; (b) changes in demand for Shell’s products; (c) currency fluctuations; (d) drilling and production results; (e) reserves estimates; (f) loss of market share and industry competition; (g) environmental and physical risks; (h) risks associated with the identification of suitable potential acquisition properties and targets, and successful negotiation and completion of such transactions; (i) the risk of doing business in developing countries and countries subject to international sanctions; (j) legislative, fiscal and regulatory developments including regulatory measures addressing climate change; (k) economic and financial market conditions in various countries and regions; (l) political risks, including the risks of expropriation and renegotiation of the terms of contracts with governmental entities, delays or advancements in the approval of projects and delays in the reimbursement for shared costs; and (m) changes in trading conditions. No assurance is provided that future dividend payments will match or exceed previous dividend payments. All forward-looking statements contained in this press release are expressly qualified in their entirety by the cautionary statements contained or referred to in this section. Readers should not place undue reliance on forward-looking statements. Additional risk factors that may affect future results are contained in Royal Dutch Shell’s 20-F for the year ended December 31, 2019 (available at www.shell.com/investor and www.sec.gov ). These risk factors also expressly qualify all forward looking statements contained in this press release and should be considered by the reader. Each forward-looking statement speaks only as of the date of this press release, May 15, 2020. Neither Royal Dutch Shell plc nor any of its subsidiaries undertake any obligation to publicly update or revise any forward-looking statement as a result of new information, future events or other information. In light of these risks, results could differ materially from those stated, implied or inferred from the forward-looking statements contained in this press release.

We may have used certain terms, such as resources, in this press release that United States Securities and Exchange Commission (SEC) strictly prohibits us from including in our filings with the SEC. U.S. Investors are urged to consider closely the disclosure in our Form 20-F, File No 1-32575, available on the SEC website www.sec.gov.