8 steps of ProServ’s customer services
- Reception staff offers warm greeting, well waiting area, including hot & cool drink.
- The receptionist provides recommendations on Shell lubricant products that are most suitable for your vehicle.
- The receptionist presents the customer with ProServ’s free 8-step security checks.
- We inform customers about estimated service time and expenses.
- Our professional technicians render the oil change services. Touchless your engine by modern equipment.
- The chief technician performs the after-service check.
- The chief technician provides customer with a summary of the services and further suggestions (if any).
- The receptionist collects the service charge, promptly issues the tax invoice and informs you of the next oil changing date. After that we confidently return the vehicle back to you.